Cancellation policy
Subscription & Cancellation Policy
This policy applies to Hendry's subscription services, including Wax Club. It sits alongside our Terms of Service and Refund Policy.
Billing
- Subscriptions are billed automatically each month to the card you used at sign-up, starting on the day you subscribe.
- Prices include GST.
- Your subscription renews each month until you cancel. There's no minimum term or lock-in contract.
Using your membership
- Wax Club is available at our Geelong store only.
- Wax Club includes one chain swap per month at our Geelong workshop.
- Unused swaps don't roll over to the next month.
- A one-off setup (drivetrain prep and two chains) is required before your first swap and is charged separately.
Pausing, skipping and cancelling
- You can pause, skip or cancel your subscription any time from the Subscriptions page in your customer account. You can also call us or ask in store.
- Cancellations take effect at the end of your current billing period. You keep access to that month's swap, and you won't be charged again.
- When you cancel, please collect any of your chains we're holding within 30 days.
Price changes
If we change the price of a subscription, we'll email you at least 30 days before the new price applies, so you have time to cancel if you don't want to continue.
Failed payments
If a payment fails, we'll notify you and retry the charge. Swaps may be paused until payment is made. If payment can't be collected, your subscription may be cancelled.
Refunds
Monthly payments are generally non-refundable once the billing period has started. The setup fee covers work and parts supplied at setup and is non-refundable once the work is done. Nothing in this policy limits your rights under the Australian Consumer Law. If our service doesn't meet the consumer guarantees, you're entitled to a remedy.
Contact us
- Email: info@hendrys.com.au
- Phone: 1300 436 379 (Monday to Friday, 9:00am to 5:00pm)